General
D A T A , S E C U R I T Y, A N D H O W W E W O R K
Yes. All client financial data is hosted within Australia. We run a formal IT security policy with restricted, request-only admin access, and staging data is treated with the same sensitivity as production data.
You get a consistent team structure: a Senior Bookkeeper handling your account, supported by a Junior Bookkeeper, with a Reviewing Accountant signing off every close. It's not a rotating pool of whoever's free.
Odoo 16 and above, including 18 and 19. We're an Odoo-native practice — this isn't a system we adapted to, it's the only system we work in.
Not currently. Service is strictly limited to the Australian market — Australian compliance, BAS, and Fair Work requirements are core to how we operate, and we'd rather do this well in one market than poorly across several.
WAO BookSmart
B O O K K E E P I N G A S A S E R V I C E
Within 9 business days of month-end. If we miss that SLA, you receive a 10% credit on that month's fee — it's a real commitment, not a target we quietly ignore.
Yes. We position BookSmart as complementary, not competitive, to an existing bookkeeper — and offer a dedicated Bookkeeper Support Package for exactly this situation.
Investigation time spent confirming something is functioning correctly is absorbed by WAO — never billed. We only quote for genuine, pre-existing issues that need correction.
Finance Health Check
T H E D I A G N O S T I C S E R V I C E
Accounting Module Administrator level, via a dedicated read-only service account — never full admin access.
No — it's a standalone diagnostic, open to any Australian Odoo user, whether you're a WAO client or not.
We follow up once, within 5 business days, with a specific recommendation based on your findings — not a generic pitch. If the data says you're fine, we'll tell you that.
WAO Talent
R E C R U I T M E N T & S T A F F I N G
Staff augmentation places WAO-trained independent contractors at your site under a service agreement, avoiding employer-of-record complexity. A true temp agency model — with full labour hire licensing — is planned for Phase 3.
If it's a performance issue within the first 3 months, we replace the candidate at no additional fee.
Partner Connect
F O R O D O O I M P L E M E N T A T I O N P A R T N E R S
The Partner Charter — a signed legal agreement with a 24-month non-compete that survives the end of the partnership. It's not an informal promise.
Yes — 5+ Odoo accounting clients receiving regular bookkeeping enquiries.
Ad Hoc Support & Billing
H O W O U T - O F - S C O P E W O R K I S H A N D L E D
Unplanned work outside your monthly retainer — inventory valuation corrections, balance sheet investigations, urgent BAS amendments. Billed at $65/hr (Junior) up to $220/hr (Senior CPA).
No. Any out-of-scope work is quoted and must be accepted in writing before it begins — no exceptions. This is our "No Surprises" billing rule: we charge to remove the rock, not to find out it's a shadow.
Yes — Ad Hoc Support is available to non-retainer clients too, billed at the same $65–$220/hr range depending on seniority.